Frequently Asked Questions
Find the answers to many of our most commonly asked questions. Can’t find what you’re looking for? Contact our friendly customer service team and they’ll happily assist you in any way they can!
Order Products on MyPix2
When can I expect to receive my order?
Estimated Processing and Shipping Times
| Ground orders are generally delivered in 10-12 business days. |
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| Express orders are generally delivered in 5-7 business days. |
| Business days do not include weekends and holidays. Orders with multiple products may ship in separate packages. |
How can I pay for my order?
MyPix2 currently accepts PayPal, MasterCard, Visa, American Express & Discover
Do you ship outside the United States?
We provide shipping to the United States only.
Do you charge sales tax?
Due to a Supreme Court ruling on June 21, 2018 in the case of South Dakota v. Wayfair Inc., the court stated that individual states can require online sellers to collect state sales tax on internet purchases. Most states collect tax from out-of-state sellers today, with the exception of a few. Please check your state laws to learn more.
How do I update item quantities within the Shopping Cart?
Access your current Shopping Cart by clicking on the “SHOPPING CART” button on the top right of our page.
Next to the product you wish to update, change the Quantity listed to the desired quantity, and click the “Update” button that appears to apply the change. Optionally, you can click the “Trash Can” icon to remove that item from your shopping cart completely.
What if I have a question about my order or would like to cancel my order?
Please, Contact Us. CLICK HERE
How do I refund my order?
We ask that you email us a photo showing our mistake. If you request a replacement, we’ll replace, or arrange for you to reorder the original items at no charge.
Any questions just contact us! CLICK HERE.
How many Promo codes, vouchers or coupons can I use per order?
One promo code can be used per order. Discount does not apply to shipping unless specified. Promo is only valid on MyPix2.com and does not apply to apps or pick up at store.
What is Print/Card Minimum $5.00?
At MyPix2.com, we strive to offer the lowest pricing possible, and in order to do so each order must be a minimum of $5.00.
This DOES NOT mean you have to order $5.00 worth of the same item on MyPix2, this only means that your final order subtotal (before shipping) must be greater than $5.00. Any questions just contact us! CLICK HERE.
Getting pictures into MyPix2
What file types can I upload?
JPEG (.jpg), PNG & TIFF
Although you can upload any of the above files types, our labs can only print standard RGB mode JPEG (.jpg) images. If your image is not a JPEG (.jpg) image, our website will attempt to convert it for you, however this may produce undesired results. We highly recommend only uploading JPEG (.jpg) images.
What is the largest file size I can upload?
We do not recommend uploading photos larger than 10 Megabytes. Although the site may allow you to upload larger images, it will only slow down the order production process.
Can I order prints from images with any color profile (sRGB, CMYK, ICC)?
We take pride in offering the best consumer quality printing and exclusively use sRGB color profile for our products. The sRGB color profile is the standard for consumer digital cameras. Images submitted that use other color profiles or have been edited with other color profiles may appear washed out or the printed color may not match the image.
Using your pictures on MyPix2
How do I Upload Photos to MyPix2?
When you are ordering Prints or creating canvas, or other products, click the blue “ Upload Photos” Button.
On a Computer
You can optionally create new collections of photos to help you better organize and manage your online photos. Simply click on the “ New Collection” button located at the bottom left of your screen when viewing your photo collections.
Can I move photos from one collection to another?
Not at this time. Using a computer, you can create new collections of photos, Delete photos from each collection and change the privacy settings of collections.
How can I delete a photo?
You must use a computer to access our website.
From the Order Prints screen, select the photo(s) you would like to delete. Click on the delete button that appears on the top right above the photo area, and confirm that you want to delete your photo(s).
How do I delete a collection of photos?
You must use a computer to access our website.
From the Order Prints screen, select the collection you would like to delete. Click on the collection settings “” button that appears above the photo area, Then click the red “Delete Collection” button in the pop up box.
Can I download my Pictures back to my phone or computer?
Yes, Select your photo, and click the Download Icon.
(Note, You can only download one photo at a time)
Can I edit my photos online?
Yes! Using a computer to access our website, from the Order Prints screen, select the photo you would like to edit. Click the edit drop down button that appears on the top right above the photo area. You can edit your photos on our website using the free “Adobe Creative Cloud” app.
Do you color correct my photos?
We do not apply any corrections to your photos. We do however calibrate our machines to ensure you are getting the best color quality possible, which should closely match the images you send us for printing.
Do you Automatically Crop My Photos?
If you order a print size that does not fit your image, your photos will be cropped. Our site will prompt you to crop your images by adjusting the crop area on each image prior to check out. Move and resize the green box to crop your images to fit your print selection.
Optionally, you can choose to have us print all your photos without cropping.
