1. ACCEPTANCE OF TERMS
Welcome to the MyPix2 website, located at www.mypix2.com (the "Website"), and maintained by Artful Color Inc. doing business as MyPix2.com ("MyPix2"). Your use of the Website if governed by our Terms of Service ("TOS") that contains the terms and conditions that govern your use of the Website and the MyPix2 Service.
The prices for Products on MyPix2.com are described on our website and are subject to change at MyPix2.Com's discretion at any time. Please note that discounts as well as promotional values for vouchers and gift certificates cannot be applied to an order after it has been submitted.
If you are not satisfied with the quality of your print, please Contact Us within 15 days of receiving your product, and one of our trained customer service representatives will be happy to help you receive a print that you will love for years to come. Our guarantee covers any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. In addition, we will also cover any warping of the stretcher bars. If this occurs we will either replace your canvas print or fix it at our cost.
If you require a reprint or refund, the process can be expedited by contacting one of our customer service representatives and providing a clear description of the problem along with your order number. Please use the form on the Contact Us page and use "Return" in the subject line. Please include as much information as possible. Please note: Once your order enters our production process and your order has been printed, we are unable to cancel your order. You can check the status of your order by clicking on the "order status" button on our site or by chatting with one of our customer service representatives.
Please note that vouchers, as well as products purchased with vouchers, are non-refundable. MyPix2 will still honor our Satisfaction Guarantee for any manufacturers defects per our normal policy.
*Due to unforeseen circumstances, our production times have increased for our canvas products. We are quickly working to solve these production delays and will soon return to our normal 10-15 day turn-around time. We appreciate your patience and understanding.
Canvas Prints: 5-6 weeksWe make an effort to ship your Products within 10-15 business days from date of order unless it is during a Holiday period such as November and December, where it may take a few extra days. We utilize multiple services for shipping carriers and the shipping times outlined on our shipping page provide a general guideline of delivery timeframes and are in addition to our production time noted above. We constitute an order as being shipped once it is picked up by the shipping carrier from our facilities. MyPix2 is not responsible for any loss or damages that may occur during shipping. All claims must be filed with the shipping carrier. Click the link to learn more about our Shipping Options. Mypix2 may combine your orders for shipping when your orders are placed within a 24 hour period.
If you have an urgent photo that needs to be at your doorstep right away, please Contact Us so that we can help determine the best way to get you your order in the time frame desired.
MyPix2 follows all copyright laws and you must be sure that you own the rights or have permission to use any images and / or Content uploaded onto the Website. We retain the right to refuse to print any images that we may suspect do not follow copyright laws. For further information on Copyrights and our policy, please visit our Copyright page.