If you are not 100% satisfied with the quality of your print, please Contact Us within 15 business days of receiving your order and one of our trained customer service representatives will be happy to help you. Our guarantee covers any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. In addition, we will also cover any warping of the stretcher bars and issues with the canvas wrapping. If this occurs we will either replace your canvas print or fix it at our cost. Should you product be damaged during shipping, please contact the shipping carrier to file a claim immediately. We will be happy to provide you with any necessary information you may need to expedite this process.
Every print created at MyPix2.com is a custom made product. Therefore, if you ordered the wrong image, uploaded a low quality image, wrongly cropped your image in the Design Studio, or selected the wrong size or product type, our return and/or refund policy will not cover you in any of these instances. We ask that you please double check and sign off on your order by checking the "approve" box before you submit it. If you have any questions or concerns about your order, please Contact Us before placing your order.
Please note: Once your order enters our production process and your order has been printed, we are unable to cancel your order. You can check the status of your order by clicking on the "order status" button on our site or by chatting with one of our customer service representatives.