Help

Find the answers to many of our most commonly asked questions. Can't find what you're looking for? Contact our friendly customer service team and they'll happily assist you in any way they can!

ORDERING

How long does it take to receive my print?

Our current productions times are as follows:

Photo Books: 2-3 business days

PixPrints, Posters, Premium & Fine Art Prints: 10-15 business days

Canvas Prints: 5-6 Weeks*

*Due to unforeseen circumstances, our production times have increased for our canvas products. We are quickly working to solve these production delays and will soon return to our normal 10-15 day turn-around time. We appreciate your patience and understanding.

Every order from MyPix2.com is a custom-made product, which means a certain about of production time is required for us to create it before it is shipped out.

If I need my print by a certain date, what do I do?

During the Holiday Season, Rush fees are as follows: $40 rush fee for a one canvas order, to be completed within 1-3 business days $50 rush fee for a two, three or four canvas order to be completed within 1-3 business days. During Non-Holiday times, we charge a $15 expedite fee if you need to have your order by a deadline that is not within our current production timeframe.  If you need your order by a certain date, please Contact Us with your order number and date it is needed by immediately after you purchase. We will do our best to accommodate your request, but during certain peak times of year please know it may not be possible. 

How do I change the shipping information on my order?

Please email your order number and your new shipping address to info@mypix2.com and one our our Customer Service Representatives would be happy to update your shipping information for you. You can also chat with us by clicking the chat button during our published customer service hours on the contact us page.

Can I change the image I originally submitted with my order?

Every order created at MyPix2.com is a custom-made piece. As soon as you submit your order, it immediately enters the production process. For this reason, we are unable to change any images in your order.  Please check over your order very carefully and verify that you have uploaded the correct image before placing your order. 

Cancel my order?

If you would like to cancel your order, please Contact Us immediately with your order number and request a cancellation.  Depending on where your order is in the production process, we may or may not be able to cancel it.  For example, if your order has already been printed, we would be unable to cancel it at that time.  Once your order has been printed, we are not able to offer a refund. 

IMAGE

What file formats do you accept?

Our website is designed to accept jpeg and tiff file formats.

How do I know if my image will produce a good print?

When uploading your digital photo in the MyPix2.Com order process, we recommend a photo be greater than 120 DPI at actual print size. We will accept photos at 100 DPI or greater (at output size). However, for the best results we recommend a 150 - 300 DPI file. This resolution requirement is in place to guarantee you receive a crisp, clear image on your print.  Please know that we do not accept via our upload process an image larger than 70mb.  If you would like to process a larger file, please use Live Chat or email us at info@mypix2.com to agree on alternative upload arrangements.

If you are unable to determine the DPI of your image, our Design Studio will do that for you. Simply upload your image, choose your size and you will receive a ranking: Excellent, Good or Poor. 

 Images ranked as "poor" often produce blurry or pixelated prints and we recommend obtaining a larger resolution file.

Can I convert a color picture to black and white or sepia?

Absolutely, you can change the hue of your image while creating your print in the Design Studio.

What types of Editing or Photo Enhancement do you offer?

Basic editing is $5 and includes removing red eye and date stamp. 

Advanced is $40 and allows you to type in your specific editing requests. This includes restoring damaged photos, correcting dark images, replacing a background or removing a person or object, adding text etc. Your requests will go directly to one of our experienced photo editors who will work with you to ensure your print is perfect! Both of these editing options are selected in the Design Studio.

SHIPPING

My print has been damaged during shipping, how do I get a replacement?

Sometimes damage while a shipment is in transit happens, please Contact Us with your order number and we will be happy to help get you a replacement.

How can I check the status of my order?

Our current productions times are as follows: Our current productions times are as follows: Photo Books: 2-3 business days PixPrints, Posters, Premium & Fine Art Prints: 10-15 business days Canvas Prints: 10-15 business days Every order from MyPix2.com is a custom made product, which means a certain amount of production time is required for us to create it before it is shipped out. When your order is complete you will receive an email with your tracking and shipping information. If you have any questions while your order is in production, Contact Us or click the following link and enter your order number, Order Status

Do you provide tracking information when my order ships?

Yes. When your shipping label is generated, you will receive an email with your tracking number. If you do not receive this email, prior to contacting customer service, please check your spam or junk mail folders.

POLICY

Can you extend my expired voucher?

Dates on vouchers can not be extended for any reason, if you have let your voucher expire you may still apply the paid value towards any size canvas on our website. All voucher sales are FINAL and Non-Refundable.

What should I know about your copyright policy?

An image is copyright protected from the moment it is created.  Even if you purchase the digital file from the photographer, you will still need permission to make reproductions from that file. The current copyright term is the life of the photographer plus an additional 70 years.

To make copies of a copyright protected image, contact the photographer and have them fill out our Copyright Release form which may be obtained from one of our Customer Service Representatives.

What is your return policy?

If you are not 100% satisfied with the quality of your print, please Contact Us within 15 business days of receiving your order and one of our trained customer service representatives will be happy to help you. Our guarantee covers any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. In addition, we will also cover any warping of the stretcher bars or issues with the canvas wrapping. If this occurs we will either replace your canvas print or fix it at our cost. Important: Products purchased with vouchers, as well as voucher purchases, are non-refundable; however, the MyPix2 policy regarding manufacturers defects still applies. Should you have damage during shipping, please contact the carrier as soon as possible to file a claim request. We will be happy to assist you with any necessary information you may need to help expedite this process.

Every print created at MyPix2.com is a custom-made product. Therefore, if you ordered the wrong image, uploaded a low quality image, wrongly cropped your image in the Design Studio, or selected the wrong size or product type, our return and/or refund policy will not cover you in any of these instances.  We ask that you please double check and sign off on your order by checking the "approve" box before you submit it. If you have any questions or concerns about your order, please Contact Us before placing your order. Please note: Once your order enters our production process and your order has been printed, we are unable to cancel your order.  

What is your privacy policy with regards to the use of my images?

We are committed to protecting our customers' privacy, we maintain the confidentiality of your personal information on our secure site and will only utilize your personal information in accordance with our site Terms and Conditions.

How long does it take for a refund to appear on my credit card statement?

After we process your refund / credit your financial institution should typically post it to your account within 5-7 business days. Please note the processing of your refund request may take up to 45 days, depending upon the time of year.

Customer service hours: Mon-Fri 9am-5pm EST. Excluding all major holidays.

Copyright 2017 by Artful Color