Satisfaction Guarantee - MyPix2.com

RETURN POLICY

If you are not 100% satisfied with the quality of your print, please Contact Us within 15 business days of receiving your order and one of our trained customer service representatives will be happy to help you. Our guarantee covers any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. In addition, we will also cover any warping of the stretcher bars and issues with the canvas wrapping. If this occurs we will either replace your canvas print or fix it at our cost.  Should you product be damaged during shipping, please contact the shipping carrier to file a claim immediately.  We will be happy to provide you with any necessary information you may need to expedite this process.

Every print created at MyPix2.com is a custom made product. Therefore, if you ordered the wrong image, uploaded a low quality image, wrongly cropped your image in the Design Studio, or selected the wrong size or product type, our return and/or refund policy will not cover you in any of these instances.  We ask that you please double check and sign off on your order by checking the "approve" box before you submit it. If you have any questions or concerns about your order, please Contact Us before placing your order.  

Please note: Once your order enters our production process and your order has been printed, we are unable to cancel your order.  You can check the status of your order by clicking on the "order status" button on our site or by chatting with one of our customer service representatives.

WE ASK YOU TO DO THE FOLLOWING:

Be very careful with your photo selections made in the Design Studio and that your design has at least a good rating for resolution. Be sure to not upload the wrong image, select the wrong canvas size, bar depth, or wrap option. We highly encourage you to review the preview before placing your order, and Contact Us if you have any questions or concerns.

OUR PROMISE TO YOU


Trust

  We are a well established, quality company
  Tens of thousands of happy customers
  SSL Security protection
  Virus Free SECURE website
  Professional photographer's choice for printing

Our Promise

  You will love your print
  A courteous customer service staff
  We use the highest quality materials available
  Your print will last a lifetime

As Seen On:

Customer service hours: Mon-Fri 9am-5pm EST. Excluding all major holidays.

Copyright 2017 by Artful Color